Books

One day at work I was ringing a customer up and he made the comment that he had to return a book because it was defective. At once I wondered how a book could be defective. Defective means it doesn't work and how could a book not work. Even if a page is torn, you can still read it. The book is damaged not defective. The customer answered my question before I could ask. There were two chapter 13's and no chapter 14. Yes, I realized, that is a defective book. When you are reading a book, you cannot read chapter 13, skip 14 and go straight to 15. What if chapter 14 is the most pivotal chapter? What if it has the climax of the book? Without that chapter, it just doesn't work.